Saela was created around a simple belief: healthy-looking skin doesn't require more products, just the right ones.

Every formula is thoughtfully developed using the Saela Formulation Architecture™ to simplify daily routines while delivering meaningful results through a balanced, evidence-informed approach to skincare.

The Capsule Collection is Saela's complete daily skincare system, comprising five complementary products designed to work together.

Each product has a clear purpose within the routine, creating a considered approach to cleansing, protection, renewal, replenishment and nourishment.

Every Saela product is developed using our three-part formulation philosophy:

Target

Purposeful actives selected to deliver the primary function of each formula.

Enhance

Complementary ingredients chosen to elevate efficacy, comfort and the overall experience of use.

Support

Barrier-supportive ingredients thoughtfully incorporated to promote healthy-looking skin over time.

Yes. Every product has been thoughtfully formulated to perform as a standalone product and can be incorporated into your existing skincare routine.

That said, the Capsule Collection was intentionally designed as one complete skincare system. Each formula complements the next, creating a routine that works together to deliver a more considered and complete approach to skin health.

For the complete Saela experience, we recommend beginning with The Capsule Collection.

If you're starting with a single product, choose the formula that best aligns with your current skin goals. Every product is designed to work independently while integrating seamlessly into a broader routine.

We recommend speaking to a skin specialist at your nearest clinic or DM us @saelaskincare or email concierge@saela.com.au and we can assist.

Yes. Every product has been thoughtfully formulated to perform as a standalone product and can be incorporated into your existing skincare routine.

That said, the Capsule Collection was intentionally designed as one complete skincare system. Each formula complements the next, creating a routine that works together to deliver a more considered and complete approach to skin health.

The Capsule Collection has been formulated to support a wide range of skin types and concerns through a balanced, evidence-informed approach to skincare.

If you have particularly sensitive skin or are new to active ingredients such as retinal, we recommend introducing products gradually and following the usage directions provided.

Because The Renewal Serum contains retinal, we recommend avoiding its use during pregnancy or breastfeeding unless advised otherwise by your healthcare professional.

If you are pregnant or breastfeeding, we recommend consulting your healthcare provider before introducing any new skincare products.

Saela products are thoughtfully formulated and manufactured in Australia.

Orders are typically dispatched within 1–3 business days.

During launch periods, promotions or public holidays, dispatch times may be slightly longer. You'll receive a shipping confirmation email with tracking details once your order has been dispatched.

We currently ship throughout Australia, with international shipping to selected countries being introduced progressively.

Please refer to our Shipping Policy for the latest destinations.

If you are not based in Australia and would like to access the range, let us know via hello@saela.com.au.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

If your order has not yet been packed or dispatched, we'll do our best to accommodate changes.

Please contact us as soon as possible after placing your order.

Subscriptions allow you to receive your favourite Saela products automatically at your preferred delivery frequency.

Yes. You can update your delivery schedule, skip an upcoming order or pause your subscription through your customer account.

Yes. Subscriptions can be cancelled after your second recurring order.

We do not offer refunds or exchanges for change of mind.

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order so we can assess the issue and arrange an appropriate resolution in accordance with Australian Consumer Law.

Please complete our Returns Request Form and include:

• Your order number
  
• A description of the issue
  
• Clear photographs of the product and packaging
  
• Photos of any damage
  

Our team will assess your request promptly and arrange a replacement, repair or refund where appropriate.

Click here to access the form

Every person's skin is unique, and individual responses can vary.

If you believe you've experienced an adverse reaction, discontinue use immediately and contact us within 14 days of first using the product.

We'll ask you to complete our Returns Request Form and provide additional information to help us investigate.

Click here to access the form

Yes! Saela partners with a carefully selected network of aesthetic, medical and skin health clinics that share our philosophy of thoughtful skincare, education and long-term client relationships.

Visit our Professionals page and complete the enquiry form.

A member of our team will be in touch to discuss whether Saela is the right fit for your clinic.

Professional partners receive more than a skincare range.

Our support includes:

• Comprehensive education
  
• Digital marketing assets
  
• Launch and onboarding support
  
• Clinic resources
  
• Ongoing support from our Customer Success Team