Partner Success Hub
Everything you need to launch, educate your team, access marketing resources, and support your customers.
Start Here
Guides and assets to successfully introduce Saela within your clinic.
Education
Product knowledge, ingredient education and other training modules. Begin with the Level 1 modules before progressing to Level 2.
Click Here to Access Education & Training Materials
Marketing
Ready-to-use content, imagery and marketing materials.
Library
Access product information, ingredient guides, clinical references, FAQs and supporting resources for your team.
Business
Practical tools and resources designed to support retail performance, client outcomes and clinic growth.
Support
Need assistance? Access support for returns, damaged or missing items, product reactions, account enquiries and general partner support.
Click Here to Submit a Support Request
Practitioner Rewards Program
Saela Team Rewards is our monthly recognition program for clinic team members who consistently recommend Saela and help clients build considered, effective skincare routines. Each month, individual team members can earn complimentary Saela products based on verified retail sell-through.
25 Individual Products
Sell 25 individual Saela products within the month and choose 1 complimentary Saela product.
15 Capsule Collections
Sell 15 Capsule Collections within the month and choose 2 complimentary Saela products.
Achieve Both
Reach both monthly targets and choose 3 complimentary Saela products.
Track Your Team
Use the Monthly Team Tracker to keep progress visible throughout the month. Add each team member, mark off sales as they go and use it as a simple way to keep the team focused on their individual targets.
Download Tracking Spreadsheet
Download Team Tracker PrintableSubmit a Monthly Claim
Reached a target? Clinic managers can submit a Rewards claim by the 7th of the following month. You’ll need to sign a declaration and upload a photo of the team tracker. On occasion you may be asked to include a sales report from your POS or CRM so we can verify the team member’s sales.
Submit Practitioner Rewards ClaimProgram Terms
Find full eligibility requirements, qualifying sales, reporting requirements and reward information in the Saela Practitioner Rewards Program Terms. Individual product sales exclude products sold as part of a Capsule Collection. All rewards are subject to verification. Free products requested are subject to availability and may change.
View Practitioner Rewards Program TermsImportant contacts
Partner support
Questions about returns, damaged or missing items, product reactions and general enquiries.
support@saela.com.au
Partner success
Training, onboarding, education and marketing support from our customer success team.
partners@saela.com.au
Wholesale Orders
Order enquiries, shipping updates and account administration.
orders@saela.com.au
A Different Approach To Partner Support
At Saela, we believe support should be accessible, consistent and available to every partner regardless of location.
Rather than relying on a traditional rep model, we invest in education, resources and responsive digital support designed to help your team succeed.
This allows every partner to access the same high standard of training, tools and support as the network grows.
Education First
On-demand access to ongoing product education, training resources, webinars and certification programs designed to build confidence and knowledge across your team.
Digital Resource Hub
Access marketing assets, business tools, product information and practical resources anytime through our centralised partner platform.
Partner Success
Ongoing guidance, strategic support and digital-first resources designed to help your clinic grow with confidence.
The Journal
Explore the Saela Journal for ingredient insights, clinical perspectives and brand updates.